Linc builds the most advanced commerce-specialized Customer Care Automation platform. Recognized as the Best AI Solution for Customer Service, the platform helps brands offer differentiating services and experiences using an automated assistant, via the channels customers prefer to use including SMS, Live chat, Chat apps, Voice assistants, web, and email. Serving and supporting millions of shoppers and billions in purchase volume, Linc’s solution is the platform of choice for leading brands including Carter’s | OshKosh, eBags, Stein Mart, Levi's, Lamps Plus, JustFab.com, Tarte Cosmetics, PacSun, and P&G Shop, creating the engagement and loyalty brands strive to achieve, and delivering the cost savings and revenue needed today. Learn more at www.letslinc.com.
Reply is one of the best AI chatbot platforms. It is an enterprise level bot building and management platform. And it enables business to consumer communication at scale. Their visual bot builder makes it easy to build bots. The dashboard has built-in CRM, machine learning, and real-time insights to make smarter and faster bots. You can expand bot functionalities across the whole customer experience.
If a visitor does engage, the bot is programmed to answer and determine if the user is a qualified lead based on their questions and responses. Qualified leads are invited to book a sales call with a rep. A calendaring integration makes it easy to reserve a spot, and a CRM integration means qualified leads are automatically routed to the right salesperson.
Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
Pros: Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots.
AIDS THE SUPPORT TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to.
Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable customer service channel. The best ones deliver a customer experience (CX) in which customers cannot tell if they are communicating with a human or a computer. AI has come a long way in recognizing the content – and context – of customers’ requests and questions.
Woebot has a sense of humor, and I can see people who are having a bad day sticking with the attractive platform. Woebot also has skills — in no time, Woebot had identified my mood (with emoji support), identified three thoughts underlying my mood, and helped me see that these thoughts were “distortions,” which we replaced with more helpful thoughts.
If you plan on using ChatBot, it'll take a while to get it near perfection. I would recommend creating a list of events or potential encounters and map it out on your website to try to predict how to fix it. Plan this out on paper and use each scenario, it'll take hours but it'll build value and make it seem like the client is talking to a real person. After that, use the chat logs where a client runs into an issue with the chat to learn what can happen and fix that scenario.
Cons: Initial onboarding is wonky and can use UX upgrades. It was difficult understanding how to get started until I watched several videos. I also had issues using this platform on Firefox to connect Facebook messenger. Currently, the workaround is to use Chrome to connect messenger and then you can continue working on Firefox. I don't like having to use a different browser to obtain functionality. The team promised this was a bug that will be ivnestigated
Activechat.ai provides a visual tool to make development process for complex enterprise chatbots easier. It is a visual conversation flow builder with advanced natural language understanding tools and lots of integrations to business frameworks like e-commerce shops, CRMs and external APIs. Based on the concept of "LEGO for chatbots" this visual tool makes it easy to build smart multichannel bots in a couple of days instead of weeks and months of development. Strong points: visually simple flow builder, Shopify/WooCommerce direct integration, site tracking, mass broadcasts, Twilio SMS support.
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.
ManyChat is a game-changing communication tool that lets you create Facebook Messenger bots to market your brand. ManyChat helps business can level up marketing, sales and support using Facebook Messenger. ManyChat’s visual drag-and-drop bot builder makes it easy and simple to setup your Facebook Messenger bot. Using the app requires no programming knowledge; you only need to connect your Facebook page to ManyChat, and the app will be up and running within no time. ManyChat enables you to effortlessly grow your Messenger audience by providing a complete set of growth tools to convert anyone into a subscriber. Growth tools can…
If your business is on the fast path, a chatbot is almost indispensable. The platform ensures that your clients are kept engaged any time, any day. Unlike their human counterparts who can only effectively handle one or two queries at a time, chatbots are designed to attend to limitless conversations effortlessly. This helps eliminate waiting which may drive away potential clients.
LivePerson’s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business’ bottom line.
Chatterbot Platform or Chatbot Software are computer program which are designed to simulate an intelligent conversation with one or more human users via auditory or textual methods, for engaging in conversation. Chatterbot are text based conversation agent which can interact with human users through some medium, such as an instant message service. The primary aim of such simulation has been to fool the user into thinking that the program's output has been produced by a human. Programs doing this are referred to as Artificial Conversational Entities, talk bots, chatterboxes, chatter robot, chatterbot, chatbot, or chat bot. Some of the chatterbots use natural language processing systems, and some others scan for keywords within the input and respond with a reply with the most matching keywords, or similar wording pattern, from a textual database. Chatterbots are often integrated into dialog systems for various practical applications such as offline help, personalised service, or information acquisition.