If your business is on the fast path, a chatbot is almost indispensable. The platform ensures that your clients are kept engaged any time, any day. Unlike their human counterparts who can only effectively handle one or two queries at a time, chatbots are designed to attend to limitless conversations effortlessly. This helps eliminate waiting which may drive away potential clients.
Adam Devine is the CMO of WorkFusion, architects of AI-powered products that automate customer service functions as well as other business processes. According to Devine, “Adding natural language processes and machine learning changes everything, giving virtual customer assistants (VCAs) the ability to determine not just what rules-based action to take based on a word, but to understand the meaning of words in different combinations, ask questions to create context and intent, and actually do something for the customer.”
Pros: First, a shout-out to the developers and especially the founder for taking lead in such an awesome product with great support. I've been with them solely for creating funnels on facebook messenger bot but ActiveChat wow me with more channels like telegram and the ability to integrate NLP easily! Drag-drop interface for creating skills/sequences with functions/fields is also improving. Impressed!
1. The chatbot never sleeps: Customer service is all about convenience, which includes 24/7 customer support. A cost-efficient, yet powerful way to provide basic support is through the never-sleeping chatbot. Devine shared an excellent example of this. In the banking industry, Workfusion’s chatbots are trained by using historical conversations and can perform some of the same tasks as a live support center rep such as correcting an invoice, answering basic questions about account balances and more. Customers receive the same level of service they would get from the support rep. The chatbot can recognize human emotions such as anger, confusion, fear and joy. And, as mentioned above, if the chatbot detects that the customer is angry, upset or frustrated, it will seamlessly transfer the interaction to a human to take over and finish assisting the customer.
We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience) ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ?
Pros: Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients.
I liked the clarity of Joyable’s approach: It’s intended to only be eight weeks long, so there’s no pressure to continue after it ends (the anxious people pleaser in me likes knowing how much time I’m signing up for and how easy it is to cancel.) And each week, a new themed course is “unlocked,” allowing me the chance to tackle a new set of cognitive-behavior related challenges.
Wit.ai is a platform that enables developers build applications that users can talk to or text to. Wit.ai uses an extensible natural language platform that empowers developers to build those applications. Wit.ai is able to learn human language and interaction and leverages the community. Wit.ai enables developers create text or voice based bots. Through Wit.ai, humans can now easily chat with bots on any messaging platform they prefer. Hands-free mobiles are now taking over the normal mobile phones and preferred mostly by humans. This is because humans can have the mobile experience while doing other activities such as cooking, working…