Pros: Having a woocommerce site than activechat is a must have bot for your facebook page. Not only for facebook they have bots for other platforms like telegram, and whatsapp bots are about to launch in a while. They have launched a website widget too. NLP is an addition to this bot its just more interactive than any other bot available. I am waiting for whatsapp integration
Overall: We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.
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