Microsoft Bot Framework is an Open source Bot Builder SDKs that allow you to build simple to sophisticated dialogs; Cognitive Services enable your bot to see, hear, interpret and interact in more human ways.A bot is an app that users interact with in a conversational way. It can communicate conversationally with text, cards, or speech. The Microsoft Bot Framework is a platform for building, connecting, testing, and deploying powerful and intelligent bots. It helps you build and connect intelligent bots to interact with your users naturally wherever they are. They offer a conversational interface as a solution to your user’s…
Dr. Dillon Browne is a clinical psychologist and professor at the University of Waterloo. He completed his PhD in psychology at the University of Toronto and has written numerous articles in the domains of children’s mental health, human development, and family studies. Dillon enjoys playing the guitar and piano, cycling, and fitness. Connect with him on LinkedIn.
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.
Botengine is fast and is able to respond to tens of customer chat at the same time ; which is something you don’t get with human agents.It is very easy to setup and requires basically no technical knowledge to create a chatbot on the Botengine website.The level of customer support we got from the Livechat team during and after setting up our chatbot was friendly ,prompt and continuous and I assume if we ever encounter problems with our chatbot in future ,they will be more than ready to step in and offer us assistance.
Reply is one of the best AI chatbot platforms. It is an enterprise level bot building and management platform. And it enables business to consumer communication at scale. Their visual bot builder makes it easy to build bots. The dashboard has built-in CRM, machine learning, and real-time insights to make smarter and faster bots. You can expand bot functionalities across the whole customer experience.
We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience) ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ?
A chatbot platform is a computer-generated software that is programmed with artificial intelligence that enables it to conduct a conversation in the same way as a human would. They are designed to handle inquiries by responding in the same as a person would. The most effective and convincing systems are incorporated with complex natural language processors (NLP) which may even display a human face look-alike and be able to understand almost any form of input, then respond to it appropriately. Simpler versions involve the use of a database where the programmer adds a list of the most used keywords. These are then detected in the inquiries and matched with the most appropriate answer which is then displayed to the user. These platforms are mostly used by large organizations to automate the customer response process. They are preferable because of their ability to handle many inquiries at once and provide the most accurate responses.
Cons: Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?