Overall: We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.
SmartAction is transforming customer self-service with artificial intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media. With state-of-the-art technology and industry-leading expertise, our goal is to fundamentally improve the way customers communicate with the brands they love.
This form of obtaining information from the collective intelligence of a large number of people allows Cleverbot to respond in new conversations by taking into account the context of the conversation typed by a user and searching its database for an appropriate response. It scans its history for every user-submitted response to the given question and replies accordingly, which creates a more human-like conversation with users.
Miriam Slozberg is a freelance writer, blogger, and social media content creator who educates others about the realities of mental illness and depression. Because she suffers from depression, she wants the stigma of mental illness to be completely broken and for it to be made known that any kind of mental illness is just as serious as any kind of physical illness. She mostly writes in the parenting niche, is a frequent contributor to BabyGaga, and runs two blogs: at her own site and at Expressive Mom. You can also follow her on Twitter.
Rulai also integrates with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. You can either build a Ruali chatbot from scratch with its drag-and-drop design console and let its AI adapt to your customers or you can implement a pre-trained chatbot that has been fed data from your specific industry.
AceBot is a software that assist in operations of entreprises through chats. AceBot uses conversational User Interface to enable collaboration and collation of data within organizations. Its key features include ability to manage multiple business flows. It is capable of handling a wide range of multiple and simple queries while you can maintain and switch context in just one conversation. AceBot helps in lowering workload by ensuring collaboration between team members so that they can handle Frequently asked questions in a better way and also tackle complex problems. AceBot has the ability to integrate with applications such as Skype, Messenger,…
These are just the basic versions of intelligent chatbots. There are many more intelligent chatbots out there which provide a much more smarter approach to responding to queries. Since the process of making a intelligent chatbot is not a big task, most of us can achieve it with the most basic technical knowledge. Many of which will be very extremely helpful in the service industry and also help provide a better customer experience.