Chatfuel is an artificial intelligence bot platform. Chatfuel understands and answers user requests in the right way increasing customer experience. Chatfuel main focus is making it easy for everyone to use chatbots on Facebook messenger. Our chatbots are made to strengthen the connection between you and your audience. Your audience can be readers, customers or fans. Chatfuel chatbots require no programming therefore enabling users add or edit content on the platform. Chatfuel starts to work when a user sets up conversational rules in their dashboards. The user’s bot then recognizes similar phrases from the user’s conversation then the bot understand…

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Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to. One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged. Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.


Pros: Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.
For at least the foreseeable future, chatbots won’t be replacing humans in contact center jobs. At this point, chatbots will only replace some of the tasks that people are now handling – especially lower-level requests, questions and complaints. The best chatbot systems can recognize customer frustration and switch the interaction to a human in the company’s support center. That said, chatbots are on their way to mainstream acceptance. Here are four ways AI and chatbots are creating a major impact in the customer service and CX world:
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). Speech recognition and natural language understanding are some of the most challenging problems to solve in computer science, requiring sophisticated deep learning algorithms to be trained on massive amounts of data and infrastructure. Amazon Lex democratizes these deep learning technologies by putting the power of Amazon Alexa within reach of all developers. Harnessing these technologies, Amazon Lex enables you to define entirely new categories of products made possible through conversational interfaces. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure. With Amazon Lex, you pay only for what you use. There are no upfront commitments or minimum fees.
Overall: Botengine acts as our stand-in customer support agent on Sundays,which is a day when there are no human agents manning our Livechat ,either from the office or from home.Thus ,rather than have most website visitors simply opening a ticket ,they get attended to by our chatbot. And their issues get resolves and in cases when the issue is complex and can't be resolved by our chatbot,it guides the website visitor through the process of opening a ticket.
Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to. One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged. Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.
By collecting over 20 years of messaging transcript data and feeding it to their AI-powered chatbot, LivePerson can automate almost every industry’s messaging and integrate with most messaging channels like your website, mobile app, Apple Business Chat, text messaging, Google Rich Business messaging, Line, Facebook Messenger, WhatsApp, and Google AdLingo. 

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A chatbot platform is a computer-generated software that is programmed with artificial intelligence that enables it to conduct a conversation in the same way as a human would. They are designed to handle inquiries by responding in the same as a person would. The most effective and convincing systems are incorporated with complex natural language processors (NLP) which may even display a human face look-alike and be able to understand almost any form of input, then respond to it appropriately. Simpler versions involve the use of a database where the programmer adds a list of the most used keywords. These are then detected in the inquiries and matched with the most appropriate answer which is then displayed to the user. These platforms are mostly used by large organizations to automate the customer response process. They are preferable because of their ability to handle many inquiries at once and provide the most accurate responses.
Running on Pandorabots, one of the most powerful conversational artificial intelligence chatbot platforms, Mitsuku won the award for the most human-like AI in 2013 and again in 2017. She was created from AIML, a bot language technology by Steve Worswick, who found the inspiration for Mitsuku after being asked to write her character for an internet games site.
DB: The last app I looked at was Talkspace, which provides online therapy with a licensed health professional at a significantly reduced rate. Similar to Joyable, it uses a variety of activity-based tools to make improvements in a variety of areas such as happiness, compassion, balance, self-awareness, and productivity. Users can communicate with therapists by leaving text, audio, and video messages at any time.
Pypestream is a secure messaging platform that offers customer engagement solutions that connects customers to their businesses through the power of smart messaging. Pypestream is a compliant and secure platform that combines chatbots with pragmatic AI therefore enabling transactions over messaging. Pypestream uses fully fledged technology that provides businesses with scalable and secure messaging solutions. Pypestream objective is transforming enterprises to on demand powerhouses by providing powerful and smart messaging solutions. Pypestream two way smart messaging platform uses patented framework of streams and Pypes. The patented framework separates communication into topic specific channels. This will enable enterprises or companies broadcast…
In the recent years, the growth in popularity of chatbots has been the result of the amount of research poured into its underlying technology. These AI-powered bots are now being integrated in various industries such as payments, banking, customer service, and even pure personal amusement. The birth of chatbots developed from the curiosity of whether a robot can really fool any human into believing that it is human as well.
Overall: Botengine acts as our stand-in customer support agent on Sundays,which is a day when there are no human agents manning our Livechat ,either from the office or from home.Thus ,rather than have most website visitors simply opening a ticket ,they get attended to by our chatbot. And their issues get resolves and in cases when the issue is complex and can't be resolved by our chatbot,it guides the website visitor through the process of opening a ticket.
Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to. One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged. Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.
Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam — AI-powered chatbots. By leveraging machine learning and natural language processing, AI-powered chatbots can understand the intent behind your customers’ requests, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way.
IBM Watson Conversation is a developer friendly platform that quickly builds and deploys chatbots and virtual agents across a variety of channels, including messaging platforms, mobile devices and even robots. IBM Watson Conversation is easy to begin with and easy to use. Users also get to enjoy the fast speeds of integrating across networks, channels and environments. IBM Watson Conversation Is also robust and secure. IBM protects your own data and privacy enabling users to opt out of data sharing. The enterprise grade feature provides users with a reliable infrastructure that scales with individual use cases. IBM Watson Conversation enables…
Bold360 is the ultimate customer engagement solution delivering personalized interactions and the fastest time-to-value. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human. For more information, visit www.bold360.com.

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