Customer Service Automation Platform DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for. Learn more at digitalgenius.com.
Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
Chatterbot Platform or Chatbot Software are computer program which are designed to simulate an intelligent conversation with one or more human users via auditory or textual methods, for engaging in conversation. Chatterbot are text based conversation agent which can interact with human users through some medium, such as an instant message service. The primary aim of such simulation has been to fool the user into thinking that the program's output has been produced by a human. Programs doing this are referred to as Artificial Conversational Entities, talk bots, chatterboxes, chatter robot, chatterbot, chatbot, or chat bot. Some of the chatterbots use natural language processing systems, and some others scan for keywords within the input and respond with a reply with the most matching keywords, or similar wording pattern, from a textual database. Chatterbots are often integrated into dialog systems for various practical applications such as offline help, personalised service, or information acquisition.

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ManyChat is a game-changing communication tool that lets you create Facebook Messenger bots to market your brand. ManyChat helps business can level up marketing, sales and support using Facebook Messenger. ManyChat’s visual drag-and-drop bot builder makes it easy and simple to setup your Facebook Messenger bot. Using the app requires no programming knowledge; you only need to connect your Facebook page to ManyChat, and the app will be up and running within no time. ManyChat enables you to effortlessly grow your Messenger audience by providing a complete set of growth tools to convert anyone into a subscriber. Growth tools can…

Developed by Zendesk, a customer service platform that started in Copenhagen, Answer Bot is designed to help companies create customer relationships that are more personal and productive. Businesses can customize Answer Bot to answer and assist customers that visit their website without having to develop a customer service bot from scratch. When Answer Bot is unable to answer a customer's request, customers are redirected to one of the businesses' support agents.

Are the travel bots or the weather bots that have buttons that you click and give you some query, artificially intelligent? Definitely, but they are just not far along the conversation axis. It can be a wonderfully designed conversational interface that is smooth and easy to use. It could be natural language processing and understanding where it is able to understand sentences that you structure in the wrong way. Now, it is easier than ever to make a bot from scratch. Also chatbot development platforms like WotNot, Chatfuel, Gupshup make it fairly simple to build a chatbot without a technical background. Hence, making the reach for chatbot easy and transparent to anyone who would like to have one for their business. For more understanding on intelligent chatbots, read our blog.
Are the travel bots or the weather bots that have buttons that you click and give you some query, artificially intelligent? Definitely, but they are just not far along the conversation axis. It can be a wonderfully designed conversational interface that is smooth and easy to use. It could be natural language processing and understanding where it is able to understand sentences that you structure in the wrong way. Now, it is easier than ever to make a bot from scratch. Also chatbot development platforms like WotNot, Chatfuel, Gupshup make it fairly simple to build a chatbot without a technical background. Hence, making the reach for chatbot easy and transparent to anyone who would like to have one for their business. For more understanding on intelligent chatbots, read our blog.
4. Chatbots make friends and build relationships: Most companies wish their agents had more time to make outbound, proactive contact with their customers. Chatbots are there to help, and in some ways, they are revolutionizing the way brands stay in touch with their customers. Whether it’s a simple email or text on a customer’s birthday, or a quick check-in to ask if they are enjoying the brand’s product or service, chatbots are helping to foster brand loyalty. Devine says, “This may sound counterintuitive, but the most sophisticated chatbots can provide a more human experience than an actual human. They don’t have bad days and they don’t get frustrated by typical customers.”
Cons: Initial onboarding is wonky and can use UX upgrades. It was difficult understanding how to get started until I watched several videos. I also had issues using this platform on Firefox to connect Facebook messenger. Currently, the workaround is to use Chrome to connect messenger and then you can continue working on Firefox. I don't like having to use a different browser to obtain functionality. The team promised this was a bug that will be ivnestigated
It also has a number of templates, covering bots built for shopify, woocommerce, livechat, restaurants and other templates which helped me understand how the different blocks come together to build a complex chabot. Voice conversation integration with alexa echo/google home is also coming up, along with web widgets if the existing twilio, telegram, facebook integrations are not enough already.
We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience) ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ?

When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc, so i would gladly recommend.
3. Personalizing the customer experience: Chatbots excel at collecting customer data from support interactions. After all, it’s the computer that’s doing the work. The advantage is that live support agents can use this information to personalize their interactions with customers. Devine says chatbots serve as virtual assistants that can feed customer data to the agent in real time, so the agent can give the customer good information and solutions based on current needs as well as past interactions with the company.
Pandorabots provides solutions for full turnkey chatbot development. This platform is one of the oldest and largest chatbot hosting services in the world. You can build and deploy on web, mobile, home hubs, and popular messaging platforms like KiK, Twitter, Telegram, Line, and Slack. Pandorabots implements and supports AIML open standards. It enables two way communication at scale.

Msg.ai is an artificial intelligence platform used in conversational commerce. Msg.ai enables messaging to be a medium for individual consumer engagement. This is achieved through msg.ai leveraging chatbots to provide VIP support, personal support and great experiences on demand for your customers. Msg.ai is powered by machine learning. This enables automated interaction in real time by our engine. Msg.ai through the machine learning triggers great experiences, contextual cards and nurtures relationship throughout the customer lifecycle. Msg.ai platform will elevate sensitive conversations to human agents therefore ensuring that the customer is not compromised. Our intent and tone classification feature is able…

Wit.ai is a platform that enables developers build applications that users can talk to or text to. Wit.ai uses an extensible natural language platform that empowers developers to build those applications. Wit.ai is able to learn human language and interaction and leverages the community. Wit.ai enables developers create text or voice based bots. Through Wit.ai, humans can now easily chat with bots on any messaging platform they prefer. Hands-free mobiles are now taking over the normal mobile phones and preferred mostly by humans. This is because humans can have the mobile experience while doing other activities such as cooking, working…
Its Alive helps you make chatbots for tour Facebook page. It enables you to engage with your Facebook community 24×7 with automated content to improve your response time significantly. Chatbots can be used to drive conversations. It can handle frequently asked questions directly through the chatbots by detecting keywords in Facebook Messenger. And it helps you broadcast your messages.

DB: Next, I moved on to the options that are centered on real-life (versus artificial intelligence) support. Joyable is an online platform that supports users with a dedicated real-life coach and a two-month course in CBT. It was developed by a powerhouse team of experts and scientists in the field of therapy. It costs $99 per month, though users can opt for a free, seven-day trial.
Given the recent headlines about misuse of user information, I decided to go with my Android device and was prompted to download the app. Still, my initial foray into chatbots brought up the central issue of confidentiality. Can I trust Woebot with my most intimate and personal information the way I would a human? I read the privacy policy and decided to keep things light.
Reply is one of the best AI chatbot platforms. It is an enterprise level bot-building and management platform. And it enables B2C communications at scale. Their visual bot builder makes it easy to build bots. The dashboard has built-in CRM, machine learning, and real-time insights to make smarter and faster bots. You can expand bot functionalities across the whole customer experience. 

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