Actionable Science is a technology startup using Artificial Intelligence (AI) to deliver conversational helpdesk services. The company's Virtual People/digital agents use advanced NLP and machine intelligence to enable customers to have natural dialogues over messaging. The digital agents come ready to be implemented and are pre-trained with basic, entry-level skills for their functional roles. They can do everything you expect from an optimized service desk, including tracking tickets and seamlessly partnering with your human teams.
Pros: The visual bot builder makes building complicated bots really easy without loosing the greater picture. And with all the functions that are offered you are not limited by what the bot can do. And things you currently can't do are worked on by the developers immediately to make the product better. It is amazing how fast they pump out great updates!
Created by a developer by the username of Amena-chaan on DeviantArt, Levi is an anime avatar known for his cool, indifferent nature. His popularity even inspired an interactive game created by another developer. Utilizing the same underlying technology as most chatbots, Levi's conversations are archived and accessible for him to use when speaking with new users.
NGChat is a live chat that is fully dedicated to the e-commerce market. It is designed with sales representatives in mind. It provides you with all the information you need about your clients and their e-shop activity. It does this by tracking and monitoring the activity of your clients when they visit your shop, providing an accurate analysis of your client’s activities. This in turn gives you the information you will need to best support your sales strategy. NGChat is a solution that provides you with information which is vital for you as a seller and the e-commerce industry. NGChat…
But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service.
Cons: The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!
In the recent years, the growth in popularity of chatbots has been the result of the amount of research poured into its underlying technology. These AI-powered bots are now being integrated in various industries such as payments, banking, customer service, and even pure personal amusement. The birth of chatbots developed from the curiosity of whether a robot can really fool any human into believing that it is human as well.
PAT RESEARCH is a B2B discovery platform which provides Best Practices, Buying Guides, Reviews, Ratings, Comparison, Research, Commentary, and Analysis for Enterprise Software and Services. We provide Best Practices, PAT Index™ enabled product reviews and user review comparisons to help IT decision makers such as CEO’s, CIO’s, Directors, and Executives to identify technologies, software, service and strategies.
Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
Pypestream is a secure messaging platform that offers customer engagement solutions that connects customers to their businesses through the power of smart messaging. Pypestream is a compliant and secure platform that combines chatbots with pragmatic AI therefore enabling transactions over messaging. Pypestream uses fully fledged technology that provides businesses with scalable and secure messaging solutions. Pypestream objective is transforming enterprises to on demand powerhouses by providing powerful and smart messaging solutions. Pypestream two way smart messaging platform uses patented framework of streams and Pypes. The patented framework separates communication into topic specific channels. This will enable enterprises or companies broadcast…
Reply is one of the best AI chatbot platforms. It is an enterprise level bot building and management platform. And it enables business to consumer communication at scale. Their visual bot builder makes it easy to build bots. The dashboard has built-in CRM, machine learning, and real-time insights to make smarter and faster bots. You can expand bot functionalities across the whole customer experience.
Its Alive helps you make chatbots for tour Facebook page. It enables you to engage with your Facebook community 24×7 with automated content to improve your response time significantly. Chatbots can be used to drive conversations. It can handle frequently asked questions directly through the chatbots by detecting keywords in Facebook Messenger. And it helps you broadcast your messages.
Wit.ai is a platform that enables developers build applications that users can talk to or text to. Wit.ai uses an extensible natural language platform that empowers developers to build those applications. Wit.ai is able to learn human language and interaction and leverages the community. Wit.ai enables developers create text or voice based bots. Through Wit.ai, humans can now easily chat with bots on any messaging platform they prefer. Hands-free mobiles are now taking over the normal mobile phones and preferred mostly by humans. This is because humans can have the mobile experience while doing other activities such as cooking, working…
Imperson develops enterprise chatbots that support text, audio, video, AR, and VR on all major messaging platforms. Their conversational bots provide authentic and engaging customer chat experiences. The conversation navigator uses relationship memory, NLP user intents, and deep dialogue context to lead conversations. And the AI moderator helps achieve customer’s goals. Imperson provides an end-to-end bot solution.
1. The chatbot never sleeps: Customer service is all about convenience, which includes 24/7 customer support. A cost-efficient, yet powerful way to provide basic support is through the never-sleeping chatbot. Devine shared an excellent example of this. In the banking industry, Workfusion’s chatbots are trained by using historical conversations and can perform some of the same tasks as a live support center rep such as correcting an invoice, answering basic questions about account balances and more. Customers receive the same level of service they would get from the support rep. The chatbot can recognize human emotions such as anger, confusion, fear and joy. And, as mentioned above, if the chatbot detects that the customer is angry, upset or frustrated, it will seamlessly transfer the interaction to a human to take over and finish assisting the customer.
Semantic Machines solve conversational artificial intelligence. The conversational artificial intelligence interfaces by Semantic Machines will soon enable a natural communication between people and computers. Semantic Machines vision is paving way for conversational computing through development of fundamental artificial intelligence technology. Semantic Machines is currently developing language independent technology platform. The platform will enable computers collaborate, communicate, accomplish tasks and understand goals. Semantic Machines are developing the conversation engine. The conversation engine will extract semantic intent such as text or voice from a natural input. The engine then will spawn a self updating framework that will manage the content and end…
Pros: It's system is more advanced comparing with Manychat or Chatfuel (both are like toys if you try Activechat). It has autorresponders of course, but also suitable for flexible AI conversations. Is like coding an advanced chatbot without needing to be a coder. The team is very responsive and their founder Andrii has a clear vision about this project.
A chatbot platform is a computer-generated software that is programmed with artificial intelligence that enables it to conduct a conversation in the same way as a human would. They are designed to handle inquiries by responding in the same as a person would. The most effective and convincing systems are incorporated with complex natural language processors (NLP) which may even display a human face look-alike and be able to understand almost any form of input, then respond to it appropriately. Simpler versions involve the use of a database where the programmer adds a list of the most used keywords. These are then detected in the inquiries and matched with the most appropriate answer which is then displayed to the user. These platforms are mostly used by large organizations to automate the customer response process. They are preferable because of their ability to handle many inquiries at once and provide the most accurate responses.