LiveWorld is a social customer experience company that improves the experiences of customers by conversations through different social networking sites like messaging apps, chatting or social media. It is a content marketing company that also includes software and other services. The employees of LiveWorld always try to improve the relationship better with the customers. The team members of LiveWorld like conversation specialist, software developers, business professionals, agents always work together to develop marketing strategies and to get a better customer support that continuously integrates the service teams. So, a great business can be made through better conversations or attractive dialogues…
This chatbot is one the best AI chatbots and it’s my favorite too. Evidently it is the current winner of Loebner Prize. The Loebner Prize is an annual competition in artificial intelligence that awards prizes to the chatterbot considered by the judges to be the most human-like. The format of the competition is that of a standard Turing test. You can talk with Mitsuku for hours without getting bored. It replies to your question in the most humane way and understands your mood with the language you’re using.
Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to. One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged. Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.

Pros: Having a woocommerce site than activechat is a must have bot for your facebook page. Not only for facebook they have bots for other platforms like telegram, and whatsapp bots are about to launch in a while. They have launched a website widget too. NLP is an addition to this bot its just more interactive than any other bot available. I am waiting for whatsapp integration

Linc builds the most advanced commerce-specialized Customer Care Automation platform. Recognized as the Best AI Solution for Customer Service, the platform helps brands offer differentiating services and experiences using an automated assistant, via the channels customers prefer to use including SMS, Live chat, Chat apps, Voice assistants, web, and email. Serving and supporting millions of shoppers and billions in purchase volume, Linc’s solution is the platform of choice for leading brands including Carter’s | OshKosh, eBags, Stein Mart, Levi's, Lamps Plus, JustFab.com, Tarte Cosmetics, PacSun, and P&G Shop, creating the engagement and loyalty brands strive to achieve, and delivering the cost savings and revenue needed today. Learn more at www.letslinc.com.

Botsify helps you create intelligent Facebook Messenger chatbots without coding. It enables human takeover and handover features. The platform introduces conversation forms which collects information from users through Chatbot conversations. Botsify has an easy drag and drop interface. It is powered by AI and machine learning. And it offers plugins for integration of your platform with chatbot via JSON API or RSS Feed.
Pypestream is a secure messaging platform that offers customer engagement solutions that connects customers to their businesses through the power of smart messaging. Pypestream is a compliant and secure platform that combines chatbots with pragmatic AI therefore enabling transactions over messaging. Pypestream uses fully fledged technology that provides businesses with scalable and secure messaging solutions. Pypestream objective is transforming enterprises to on demand powerhouses by providing powerful and smart messaging solutions. Pypestream two way smart messaging platform uses patented framework of streams and Pypes. The patented framework separates communication into topic specific channels. This will enable enterprises or companies broadcast…

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These are just the basic versions of intelligent chatbots. There are many more intelligent chatbots out there which provide a much more smarter approach to responding to queries. Since the process of making a intelligent chatbot is not a big task, most of us can achieve it with the most basic technical knowledge. Many of which will be very extremely helpful in the service industry and also help provide a better customer experience.
Dr. Dillon Browne is a clinical psychologist and professor at the University of Waterloo. He completed his PhD in psychology at the University of Toronto and has written numerous articles in the domains of children’s mental health, human development, and family studies. Dillon enjoys playing the guitar and piano, cycling, and fitness. Connect with him on LinkedIn.
As for the app’s “friendliness,” this is an area where Joyable really shines. The program itself feels very easy to navigate, yet polished in a way that puts very little pressure on the person using it. The app isn’t needy, nor are the coaches you check in with. It’s straightforward in a soothing way, and, to me, that’s the ideal kind of friendliness.

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DigitalGenius is an intersection of artificial intelligence and customer service. DigitalGenius combines machine intelligence and human understanding so as to deliver great customer satisfaction. This is demonstrated by Human + AITM. Through the combination of human and AI, DigitalGenius enables human agents use the minimal time while serving their customers and therefore creating great experience for their customers across any channel. The combination of AI with human will enable DigitalGenius to automatically respond to repetitive questions. DigitalGenius also suggests the right answers to be given to your customers. This eliminates searching of answers from knowledge articles and also eliminates copy…

Context and coherence: Some bots (or you ideal chatbot) can flow with long conversations and provide appropriate responses without losing the understanding of the subject being discussed. They may even help solve problems that are identified after lengthy discussions, or forward them to a human counterpart when they do not have enough knowledge to deal with them.


Pros: Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.

AI powers for customer service agents to provide faster, smarter responses. ultimate.ai's deep learning artificial intelligence technology works in partnership with agents, learning from historical chat data to provide reply suggestions in real time. ultimate.ai learns from agent behaviours and grows in accuracy. Ultimately, the most common questions in customer service are fully automated, freeing agents to focus on what really matters: the customer.


Pros: The personal interaction with the team is probably the biggest draw for me. ActiveChat is one of the new players in the bot field, but they're clearly listening and responding to their early adopters via e-mail, the official Facebook Group and probably other channels as well. I am confident they will execute everything on their roadmap within a reasonable time frame, allowing us to create every type of bot we can imagine.
I like that Botengine platform is easy to use,thereby making it easy to create our chat bot in a matter of minutes,and with as much minimal support as possible from the software development team. Botengine is so simple to use,that it was created and deployed by myself and team members at the marketing team,despite not coming from a technical background.

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Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.
Pros: I like the quickness with which I am able to create a chatbot on Botengine. I also think that Botengine is well priced and affordable for small teams like ours. Most important ,is the fact that the chatbot we created on Botengine ,has been reliable and met our expectation by reducing the amount of customer query our customer care department agents have to respond to each day.
Rasa NLU & Core allows for more human-like dialogue, trained using interactive, and supervised machine learning. Rasa Core picks up patterns from real conversations and also takes the history and external context of a conversation into account. The Rasa NLU engine is an open source tool for intent classification and entity extraction, and offers natural language understanding for bots and assistants. It features the capability to turn natural language into structured data. It is modeled as a set of high level APIs for building your own language parser using existing NLP and ML libraries. Many developers world-wide are using it…

Rasa NLU & Core allows for more human-like dialogue, trained using interactive, and supervised machine learning. Rasa Core picks up patterns from real conversations and also takes the history and external context of a conversation into account. The Rasa NLU engine is an open source tool for intent classification and entity extraction, and offers natural language understanding for bots and assistants. It features the capability to turn natural language into structured data. It is modeled as a set of high level APIs for building your own language parser using existing NLP and ML libraries. Many developers world-wide are using it…
Pros: Having a woocommerce site than activechat is a must have bot for your facebook page. Not only for facebook they have bots for other platforms like telegram, and whatsapp bots are about to launch in a while. They have launched a website widget too. NLP is an addition to this bot its just more interactive than any other bot available. I am waiting for whatsapp integration
1. The chatbot never sleeps: Customer service is all about convenience, which includes 24/7 customer support. A cost-efficient, yet powerful way to provide basic support is through the never-sleeping chatbot. Devine shared an excellent example of this. In the banking industry, Workfusion’s chatbots are trained by using historical conversations and can perform some of the same tasks as a live support center rep such as correcting an invoice, answering basic questions about account balances and more. Customers receive the same level of service they would get from the support rep. The chatbot can recognize human emotions such as anger, confusion, fear and joy. And, as mentioned above, if the chatbot detects that the customer is angry, upset or frustrated, it will seamlessly transfer the interaction to a human to take over and finish assisting the customer.
Botengine is fast and is able to respond to tens of customer chat at the same time ; which is something you don’t get with human agents.It is very easy to setup and requires basically no technical knowledge to create a chatbot on the Botengine website.The level of customer support we got from the Livechat team during and after setting up our chatbot was friendly ,prompt and continuous and I assume if we ever encounter problems with our chatbot in future ,they will be more than ready to step in and offer us assistance.
Rulai also integrates with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. You can either build a Ruali chatbot from scratch with its drag-and-drop design console and let its AI adapt to your customers or you can implement a pre-trained chatbot that has been fed data from your specific industry.

DigitalGenius is an intersection of artificial intelligence and customer service. DigitalGenius combines machine intelligence and human understanding so as to deliver great customer satisfaction. This is demonstrated by Human + AITM. Through the combination of human and AI, DigitalGenius enables human agents use the minimal time while serving their customers and therefore creating great experience for their customers across any channel. The combination of AI with human will enable DigitalGenius to automatically respond to repetitive questions. DigitalGenius also suggests the right answers to be given to your customers. This eliminates searching of answers from knowledge articles and also eliminates copy…
Reply is one of the best AI chatbot platforms. It is an enterprise level bot building and management platform. And it enables business to consumer communication at scale. Their visual bot builder makes it easy to build bots. The dashboard has built-in CRM, machine learning, and real-time insights to make smarter and faster bots. You can expand bot functionalities across the whole customer experience.

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