Pros: Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process.
If you plan on using ChatBot, it'll take a while to get it near perfection. I would recommend creating a list of events or potential encounters and map it out on your website to try to predict how to fix it. Plan this out on paper and use each scenario, it'll take hours but it'll build value and make it seem like the client is talking to a real person. After that, use the chat logs where a client runs into an issue with the chat to learn what can happen and fix that scenario.
I always love to see what types of people I’m paired with in a situation like this. I was initially given all women in their 40s and decided to ask for “more options,” just to see what that looked like. I was then given a wider array of ages, as well as one man. After making my choice (I chose the man), I received my first voice text within a couple of days.
Right Click is a startup that introduced an A.I.-powered chatbot that creates websites. It asks general questions during the conversation like “What industry you belong to?” and “Why do you want to make a website?” and creates customized templates as per the given answers. Hira Saeed tried to divert it from its job by asking it about love, but what a smart player it is! By replying to each of her queries, it tried to bring her back to the actual job of website creation. The process was short but keeps you hooked.
Aivo powers your customer support with the help of AI bots. It helps you respond in real time with text or voice. You can optimize your resources and increase conversions. Aivo’s Agentbot understands the rules of each channel, and adapts automatically to respond. You can give your customers a personalized experience. It can integrate easily with third party integrations like Salesforce, Zendesk, WhatsApp, etc.

Bold360 is the ultimate customer engagement solution delivering personalized interactions and the fastest time-to-value. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human. For more information, visit www.bold360.com.

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AI powers for customer service agents to provide faster, smarter responses. ultimate.ai's deep learning artificial intelligence technology works in partnership with agents, learning from historical chat data to provide reply suggestions in real time. ultimate.ai learns from agent behaviours and grows in accuracy. Ultimately, the most common questions in customer service are fully automated, freeing agents to focus on what really matters: the customer.

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We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience) ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ?


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