DigitalGenius is an intersection of artificial intelligence and customer service. DigitalGenius combines machine intelligence and human understanding so as to deliver great customer satisfaction. This is demonstrated by Human + AITM. Through the combination of human and AI, DigitalGenius enables human agents use the minimal time while serving their customers and therefore creating great experience for their customers across any channel. The combination of AI with human will enable DigitalGenius to automatically respond to repetitive questions. DigitalGenius also suggests the right answers to be given to your customers. This eliminates searching of answers from knowledge articles and also eliminates copy…
PAT RESEARCH is a B2B discovery platform which provides Best Practices, Buying Guides, Reviews, Ratings, Comparison, Research, Commentary, and Analysis for Enterprise Software and Services. We provide Best Practices, PAT Index™ enabled product reviews and user review comparisons to help IT decision makers such as CEO’s, CIO’s, Directors, and Executives to identify technologies, software, service and strategies.
IBM Watson Conversation is a developer friendly platform that quickly builds and deploys chatbots and virtual agents across a variety of channels, including messaging platforms, mobile devices and even robots. IBM Watson Conversation is easy to begin with and easy to use. Users also get to enjoy the fast speeds of integrating across networks, channels and environments. IBM Watson Conversation Is also robust and secure. IBM protects your own data and privacy enabling users to opt out of data sharing. The enterprise grade feature provides users with a reliable infrastructure that scales with individual use cases. IBM Watson Conversation enables…
I’m just starting to get into the sneaker game and I purchased this bot. I thought I was making a wise decision. This shoe has gotten me NO pairs of shoes. The bot is having difficulties for sure, today while I was going for the new adidas zx4000 I had 50 tasks going. Only a couple tasks made it through and I had like 3 saying, waiting for captcha solver. I was sitting there solving captchas for at least 15 minutes and none of my tasks got through. To make things worse the admins on the discord are never present and if u have a question expect to wait at least 3 hours for a reply. It just seems like they don’t really care about their customers. Also the bot is just buggy, every release Something goes wrong. Also they claim to have good proxy testers, little do u know until u actually buy the bot, that the bot cannot even test residential proxies AT ALL! Every time you try to test out residential proxies the bot claims none of them are working. Tbh if I could go back in time and take back my purchase for $300, I would do it in a heartbeat.
LiveWorld is a social customer experience company that improves the experiences of customers by conversations through different social networking sites like messaging apps, chatting or social media. It is a content marketing company that also includes software and other services. The employees of LiveWorld always try to improve the relationship better with the customers. The team members of LiveWorld like conversation specialist, software developers, business professionals, agents always work together to develop marketing strategies and to get a better customer support that continuously integrates the service teams. So, a great business can be made through better conversations or attractive dialogues…
Non-technical tools: these are tools that anyone can use to quickly build a chatbot. These can be used to create simple chatbots or prototypes to quickly learn whether chatbots are a good fit for your application. You will likely not be able to handle complex integrations with your website, and your bot will not behave intelligently. Nevertheless, these tools are very useful even for those that are able to code. An example of a popular tool in this category is Chatfuel
AIDS THE SUPPORT TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to.
Pros: Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.
We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience) ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ?
Pros: Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots.
LivePerson’s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business’ bottom line.
Botsify helps you create intelligent Facebook Messenger chatbots without coding. It enables human takeover and handover features. The platform introduces conversation forms which collects information from users through Chatbot conversations. Botsify has an easy drag and drop interface. It is powered by AI and machine learning. And it offers plugins for integration of your platform with chatbot via JSON API or RSS Feed.
Pros: First, a shout-out to the developers and especially the founder for taking lead in such an awesome product with great support. I've been with them solely for creating funnels on facebook messenger bot but ActiveChat wow me with more channels like telegram and the ability to integrate NLP easily! Drag-drop interface for creating skills/sequences with functions/fields is also improving. Impressed!
I always love to see what types of people I’m paired with in a situation like this. I was initially given all women in their 40s and decided to ask for “more options,” just to see what that looked like. I was then given a wider array of ages, as well as one man. After making my choice (I chose the man), I received my first voice text within a couple of days.